Shipping policy

Last Updated: July 2026

Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after your order is accepted. During launch or high-volume periods, processing may take longer, and we will notify you of any significant delay.

Pre-Orders

Pre-order items ship according to the estimated ship date shown on the product page and in your order confirmation email. If the estimated ship date changes materially, we will notify you by email. Pre-orders may be cancelled any time before fulfillment in accordance with our Refund Policy. Orders containing both in-stock and pre-order items ship together when the pre-order item becomes available.

Rates and Delivery

Shipping charges are calculated at checkout. We ship via USPS and UPS, and delivery typically takes 3–7 business days from the ship date. Delivery times are estimates; see our Terms of Service for details.

Shipping Regions

We currently ship only within the United States, including PO Boxes. International shipping is not available at this time.

Tracking

You'll receive a shipping confirmation email with a tracking number when your order ships. Please allow 24–48 hours for tracking to update.

Address Changes

Need to change your shipping address? Email us at info@papertrail-co.com before your order ships. Once shipped, we cannot redirect a package, so please double-check your address at checkout.

Delivered but Missing?

If tracking shows delivered but you haven't received your package, check with household members, neighbors, and your local carrier first, then contact us at info@papertrail-co.com within 7 days of the marked delivery date and we'll work with you and the carrier to resolve it.

Damaged or incorrect items are handled under our Refund Policy — contact us right away and we'll make it right.